Refund policy

It is important to note that YUYAO does not offer a satisfaction guarantee. Accordingly, we do not accept returns of items that were used as we can't resell them as new and, simply because they didn't meet your expectation.

*Unjustified refusal = buyer pays return shipping.

30-Day General Return Policy
Within 30 days of purchase, or of receipt, whichever the latter, you can return any non-perishable item for a full refund (excluding shipping charges), provided the product is in unused, like-new condition and in its intact original packaging. Otherwise, we reserve the right not to take the item back unless you agree to a restocking fee (item will be sold as "used" and/or "open-box" at a corresponding discount). If we receive a return that is missing parts or was clearly damaged by the end user, we reserve the right to deduct an appropriate amount from the refund. Please send the product back to us securely wrapped, freight pre-paid and insured against loss or damage.

Damaged, Missing or Defective Goods
If something arrives damaged or defective please contact us immediately. If an item is missing from your shipment be sure to check the package thoroughly as small products can often be hidden in packing material. Also remember that some shipments come in multiple boxes and can get separated in shipping.